Ticket Terms and Conditions

1. TERMS AND CONDITIONS OF SALE

1.1 Tickets cannot be refunded except on the cancellation or substantial alteration of the performance, or unless exchanged or re-sold by the Box Office subject to conditions shown below.
1.2 We reserve the right to refuse admission to the Theatre.
1.3 If the performance or event has to be interrupted or abandoned no money will be refunded if more than half of it has taken place.
1.4 We reserve the right to provide alternative seats to those specified on the ticket.
1.5 Latecomers will not be admitted to the Theatre unless there is a suitable break or interval.
1.6 Children aged 5–14 must have their own ticket and must be seated next to an accompanying adult.
1.7 The use of cameras and recording equipment is strictly forbidden.

2. TERMS AND CONDITIONS OF EXCHANGE

2.1 All exchanges must be requested by telephone or in person, no later than one working day prior to the performance, for tickets within the same price band or higher, and are subject to availability.

3. REFUNDS AND RESALE

3.1 We reserve the right to re-sell un-used tickets up to five minutes before the scheduled start time of the performance, at the management’s discretion, subject to customer demand.
3.2 We cannot refund tickets unless they are re-sold. Successfully re-sold tickets will be refunded after the performance, usually within five working days.
3.3 All refund payments will be made to the credit or debit card with which the ticket(s) were purchased; where this is not possible or if the ticket(s) were not originally paid for by card, a refund will be issued in cash.
3.4 All refunds will be made to the original purchaser of the tickets.
3.5 We cannot guarantee the re-sale of any tickets returned to the Box Office regardless of ticket availability and/or demand. Please be aware that there is always an implied risk that your tickets may not be re-sold.
3.6 Any online booking fees are charged by TicketSource and are not refundable under any circumstances by Horncastle Theatre Company.

These terms and conditions do not affect your statutory rights as a consumer. For further information about your statutory rights, please contact Citizens Advice.

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